Refund & Exchange
Thank you for shopping with LV’s Trendz. We strive to provide high-quality products and a smooth shopping experience for all our customers. Please read our Returns & Exchange Policy carefully before making a purchase.
Exchange Policy
We offer exchanges only in the following cases:
- Size mismatch or fitting issues
- Damaged or defective product received
To request an exchange, customers must contact us within 48 hours of receiving the order with:
- Order number
- Clear product images or video demonstrating the issue
- Reason for exchange request
Exchanged products must be:
- Unused, unworn, and unwashed
- In original condition with all product parts present
- With all tags and packaging fully intact
Once approved, our team will guide you through the process of returning the package to our hub.
No Return Policy
Please review the product details, size chart guidelines, and order specifications carefully before finalizing your payment.
Non-Exchangeable Items
The following items are completely excluded and not eligible for exchanges under any circumstances:
- Products returned without original tags, invoices, or packaging
- Worn, washed, stained, or damaged garments caused after delivery
- Customized, altered, or custom-stitched products
- Items purchased during clearance sales, discount programs, or promotions
Exchange Approval
All exchange requests are subject to strict visual inspection and final approval by the LV’s Trendz quality control team. We reserve the right to reject exchange packages that do not meet our criteria.
Shipping Charges
Customers are responsible for covering the return shipping charges for exchanges, unless the product received is proven to be damaged, defective, or incorrect due to our error.
Contact Us
For exchange-related support or questions, please contact our customer care team through the Contact Support Page with your purchase details.